Frequently Asked Questions
What is your turn-around time?
Items that require more inking also require more time. While we do our best to complete orders as soon as possible, a time frame of 2-3 weeks upon receiving your supplies is typical. Rush orders are only accepted on calendar accommodation with an additional rush fee.
Where do I ship my items?
All shipping information will be provided to you upon order confirmation.
How do I send my guest list?
You can submit your guest list a number of ways. If you choose to send a hard copy - Shipping information will be provided to you upon order confirmation.You can also email your list directly to firstname.lastname@example.org. Most clients create their guest lists in Microsoft Word or Excel. Please make sure lists are formatted exactly how you want them to appear on envelopes/ items. Names and addresses will be written exactly as they are read on your list.
Mr. and Mrs. Lionel Withers
1234 Bear Creek Lane
Do you provide stationary?
Prices are based on calligraphy work only. If you would like for My Lettered Affair to provide stationary please let us know so we can give you a price quote.
How many extra items do I need to provide?
We ask that you provide at least 15-20% in extra materials for any corrections, additions, or errors that may occur during the process. We generally keep 5-10 pieces after your order is complete to accommodate any last minute changes on your behalf. All other extra materials will be sent back to you.
I live in Middle Tennessee. Can I make an appointment to meet in person?
Of course! Please inquire on our contact page for availability.
I'm in! How do I get started?
Visit our CONTACT page to request a custom quote and we will contact you within 1 business day.
Do you require a deposit?
We require a 50% non-refundable retainer to hold your spot on our calligraphy calendar before the start of your project. Remaining balances are due upon completion of your order. You will be billed before your items are sent back to you.
How do I pay?
We recommend making payments through Paypal. A Paypal account is not needed and can be done through your email. We also accept Cash, Checks, and Money Orders.
Do you have a contact number?
We currently only give our phone information to existing clients. The best way to contact us is through email. You can email Christine directly at email@example.com
Can you do rush orders?
Yes, depending on calendar availability. Rush orders are subject to an additional fee.
Do you offer refunds?
Due to the nature of our work, we cannot accept any refunds. If you are unsure about making a commitment please feel free to look through our photos, read our reviews, or inquire about a sample pack.
Is there a charge for return shipping?
Yes, you are responsible for return shipping. This cost depends on your package weight and will be reflected on your final invoice. All of our paper goods shipping will be done via USPS Priority Mail. Wood signs are shipped via FedEx. Insurance and tracking will be provided for each package to make sure your items get back to you safely, and in time. My Lettered Affair cannot be held responsible for any neglect on behalf of USPS or FedEx in regards to shipment.
If you have any questions that you do not see listed here, please visit our contact page. We will be happy to help!
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